Archive | May, 2012

Send SMS for New Urgent Ticket in Zendesk

May 21, 2012

Maybe you want to send off an SMS when an urgent ticket has been unattended for more than 48 hours. Or when a new urgent ticket arrives. Or when a ticket is tagged with “accounting” or contains the text “buy now”.

For this post, I will describe how you may integrate Hoiio SMS into Zendesk to achieve that.

 

Step 1 – Configure Hoiio Target

Login to Zendesk and go to Settings > Extensions > Targets and add a new target.

Select URL target from the list of targets.

Configure the target as such.

  • Title: Hoiio SMS
  • URL: https://secure.hoiio.com/open/sms/send?dest=YOUR_NUMBER&access_token=YOUR_ACCESS_TOKEN&app_id=YOUR_APP_ID
  • Method: POST
  • Attribute name: msg
Note: You must change YOUR_NUMBER, YOUR_APP_ID and YOUR_ACCESS_TOKEN accordingly. You may refer to how to get your Hoiio’s app_id and access_token.

Create the new target.

 

Step 2 – Configure Zendesk Trigger

Go to Manage > Triggers & Mail Notifications.

At this point, you can create/edit triggers according to your needs. For example, you can trigger when a ticket is tagged with “accounting”, or trigger when a new urgent ticket is opened.

We will illustrate for a new urgent ticket. So, click on add trigger.

Configure the action as such:

  • Under “Meet all of the following conditions”, add
    • Ticket is Created
    • Priority is Urgent
  • Under “Perform these actions”, select
    • Notify target Hoiio SMS
  • Customize the SMS message
    • URGENT: {{ticket.title}} received from {{ticket.requester}}

Create the new trigger.

Now, whenever a new urgent ticket is created on Zendesk, you will get an SMS!

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Receive Incoming SMS (2-way, Interactive)

May 15, 2012

We have released one of the most asked for request – receive incoming SMS.

You can read up about the new API here.

Unlike other APIs, there isn’t a new API endpoint. Instead, Hoiio will send you a notification whenever we receive an SMS. In other words we will POST to your server the message, the sender’s phone number, and other details.

The pricing is 1 cent for each SMS received.

PS: Currently only US is supported. Work is in progress for other countries.

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Hoiio API Showcase: Around!

May 07, 2012

Hey all food lovers in Singapore,

Will like to introduce an iPhone App that rewards you whenever you craves good food =)


This app is named Around! and has recently been showcase in Digital Life as well as topped the charts on Singapore iPhone AppStore Lifestyle categories.

What makes them so good? Plenty of good food Around! =) Yummy!

Around! is one of the first startup using the Hoiio API to power up the communication aspects of their application. We are glad to have grown with them and wishes them all the best. Cheers.

http://www.around.com.sg/

PS: Do try out the fish in the picture. It is very yummy!

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