We have added a new API to record the whole phone conversation!
Monitor is a new middle block that we have introduced to accomplish this. Once you have used the Monitor API in your call flow, you can continue with using other IVR APIs. When the call finally ends, you will get a notification, which will provide you the MP3 recording in “monitor_url”.
Following is the classic Customer Helpline example which we have extended.
PS: Don’t be confused by Record API, which is used for a one-off recording, like a voicemail.